Website Terms of Service

Introduction

Welcome to Neuroqueer ("we," "us," or "our"). By using this website (the "Site"), you agree to these Terms of Service ("Terms"). If you do not agree, please stop using the Site.

1. Agreeing to These Terms

By using this Site, you confirm that you are at least 18 years old or have permission from a parent or guardian. We may update these Terms from time to time. If you keep using the Site after we update them, it means you accept the changes.

2. About This Website

Neuroqueer provides NDIS support services. The website www.neuroqueer.com.au ("the Website") is run by Neuroqueer (ABN: 20658301954). Using this Website does not mean you have joined our services. To receive support, you must sign an NDIS Service Agreement with us.

3. Using This Website

When using this Website, you agree to:

  • Follow the law.

  • Not copy or share content without permission.

  • Not try to hack, damage, or disrupt the Website.

  • Not post harmful or offensive content.

  • Not use the Website for business purposes without our permission.

4. Our Services

Before we provide services, you must sign an NDIS Service Agreement, which explains:

  • The support we provide.

  • Your responsibilities, including checking your NDIS budget.

  • Fees and cancellation rules.

We will give you a copy of the NDIS Service Agreement before you start receiving support.

5. Who Owns This Content?

Everything on this Website (text, images, logos, designs) belongs to Neuroqueer or is used with permission. You cannot copy, change, or share anything without our written approval.

6. Payments & Refunds

Payments for our services will usually come from your NDIS plan.

  • You need to check your funding before signing an agreement.

  • Fees, including cancellation costs, are explained in the NDIS Service Agreement.

  • Refunds are only available in certain situations, as explained in the NDIS Service Agreement.

7. Privacy Policy

By using this Website, you agree to our Privacy Policy (https://www.neuroqueer.com.au/privacy), which explains how we handle your personal information.

8. Links to Other Websites

Sometimes, we link to other websites. We are not responsible for their content or privacy policies.

9. Limits to Our Responsibility

We do our best to provide accurate information, but we cannot guarantee everything on this Website is always correct. We are not responsible for any problems caused by using this Website.

If something goes wrong, Neuroqueer’s responsibility is limited to providing services again, where possible.

10. Solving Disputes

If you have a complaint or feedback, please follow our Complaint Handling Policy (link).

If we can’t resolve your complaint, you may be able to contact the NDIS Quality and Safeguards Commission.

If you have a complaint that we can’t fix, we may use mediation in Victoria, Australia. Legal action is only a last option.

11. Laws That Apply

These Terms follow the laws of Victoria, Australia. If there is a legal issue, it will be handled in Victorian courts.

12. Continuous Improvement

We use feedback and complaints to improve our services. Your input helps us create a better experience for everyone.

If you have any questions about this policy, please contact us at feedback@neuroqueer.com.au

13. Changes to This Policy

We reserve the right to update this policy as required to reflect changes in legislation, business practices, or services. Changes will be posted on our website with the "Last Updated" date.

This policy was last updated 02/02/2025.