Privacy Statement

Introduction

Neuroqueer (referred to as "we," "our," or "us") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the National Disability Insurance Scheme (NDIS) Code of Conduct and Practice Standards.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Collection of Personal Information

We collect personal information to provide effective support coordination services and comply with our legal and contractual obligations. The types of personal information we collect include, but are not limited to:

Identifying Information: Name, date of birth, gender.
Contact Information: Address, email, phone number.
Health Information: Disability-related details, medical history, support needs, and relevant NDIS documentation.
Financial Information: Bank details, funding arrangements under the NDIS.

We may also collect information from third parties (e.g., service providers, carers, or family members) with your consent.

2. Use of Personal Information

We use your personal information for purposes including:

Coordinating NDIS-funded services tailored to your needs.
Communicating with you and your nominated representatives.
Meeting our legal and regulatory obligations under the NDIS.
Improving our services through feedback and evaluation (anonymous data may be used).

We will not use your information for marketing purposes without your explicit consent.

3. Disclosure of Personal Information

We may disclose your personal information to:

• NDIS-approved service providers for delivering support services.

• Government agencies, where legally required (e.g., the NDIA, law enforcement).

• Your authorised representatives, family members, or guardians.

• Third-party contractors or consultants bound by confidentiality obligations.

• A successor organisation in the event of a merger, acquisition, or sale of Neuroqueer, provided that the transfer is conducted in compliance with relevant privacy laws and this Privacy Policy.

4. Transfer of Information in Business Transactions

In the event that Neuroqueer is involved in a merger, acquisition, sale of business assets, or transition of services to a new owner, we may transfer your personal information to the successor organization. We will ensure that:

• The transfer of information complies with all relevant privacy laws and regulations.

• The new owner agrees to use your information only for the purposes outlined in this Privacy Policy.

• You will be notified of the transaction and provided with the opportunity to review or update your consent regarding the use of your information.

Your privacy and the security of your information will remain our priority throughout such transitions.

5. Storage and Security of Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. These measures include:

Secure electronic data storage systems.
Password-protected access to files.
Periodic data audits and updates to our security protocols.

If your personal information is no longer required, we will securely destroy or de-identify it in accordance with legal requirements.

All systems we use that may come into contact with your information is certified as compliant with ISO/IEC 27001:2022, which is globally recognised as the premier information security management system (ISMS) standard.

6. Access to and Correction of Information

You have the right to access and correct your personal information.

To access your information, please contact us in writing. We may require verification of your identity and details of the information requested.
If your personal information is incorrect or outdated, you may request an amendment.

We aim to respond to access and correction requests within 30 days.

7. Use of Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance your browsing experience. Information collected through these tools may include:

Your IP address, browser type, and pages visited.
Non-identifiable demographic and usage data.

This information is used to improve our website functionality and services. You can disable cookies in your browser settings.

8. Complaints and Feedback

If you have a complaint or feedback, please follow our Complaint Handling Policy (https://www.neuroqueer.com.au/feedback).

If we can’t resolve your complaint, you may be able to contact the NDIS Quality and Safeguards Commission and/or the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We reserve the right to update this Privacy Policy as required to reflect changes in legislation, business practices, or services. Changes will be posted on our website with the "Last Updated" date.